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Processing Time

All orders are processed within 1–3 business days (excluding weekends and UAE public holidays) after receiving your order confirmation email.
You will receive another notification once your order has been shipped.

Please note that during high-demand seasons, sales campaigns, or unexpected delays, processing times may take slightly longer.

Domestic Shipping (UAE)

We offer fast and reliable delivery across the United Arab Emirates.

  • Standard Delivery: 1–3 business days after processing
  • Express Delivery (Dubai only): Same day or next business day delivery
    (Additional fees may apply)

Couriers may contact you by SMS or phone to coordinate delivery time.

International Shipping

We currently ship to selected international destinations. Delivery times vary based on the destination country and carrier services.

  • Standard International Delivery: 7–14 business days after processing

  • Express International Delivery: 3–7 business days after processing

Shipping fees will be calculated and displayed at checkout based on your location and order weight.

Customs, Duties & Taxes

For all international orders, any customs duties, import taxes, VAT, or additional fees are the responsibility of the customer.
the-kid.co is not responsible for delays or charges applied by your country’s customs authority.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email with a tracking number.

Please allow 24–48 hours for tracking information to update in the carrier’s system.

Delivery Delays

Delivery times may be affected by circumstances outside our control, including:

  • Courier delays
  • Customs clearance procedures
  • Weather conditions
  • Public holidays
  • Force majeure events

the-kid.co is not liable for such delays.

Damaged, Lost, or Stolen Packages

Once an order is handed over to the carrier, the-kid.co is not responsible for:

  • Lost packages
  • Stolen packages
  • Packages damaged during transit

However, if your shipment is significantly delayed or missing, please contact us at selin@the-kid.co, and we will assist you in filing a claim with the carrier when possible.

Wrong Address Disclaimer

Please ensure your shipping address is accurate at checkout.
the-kid.co is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately. If the order has not yet been shipped, we will do our best to correct it.

Contact Us

For any questions or concerns regarding shipping, delivery, or tracking, please contact us: selin@the-kid.co